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What our clients are saying about us...
I know that you can't always believe
what a company says about itself or its service, and I don't want you
to just take my word that I am the best. I can tend to be biased. But
you certainly can believe what my clients have to say. At That Extra
Touch I have over 2100 more-than-satisfied clients that would never
allow any other carpet cleaning company in their home.
Here are what just a few of them have
to say about my company, my technicians, and my service. All references
are available upon request.
"The reason I use and recommend your service is because you always give That Extra Touch ...." Alice Hahnfeld
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"You did a great job and I would feel
comfortable recommending your service to friends. I liked how up front
you were about the cost and what could be done about certain stains.
The company I'd used in the past didn't interact with their clients at
all, and their $69.95 specials ended up costing way more when they got
done with all their extra little charges." Margaret Davey
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"I took advantage of your free cleaning
offer because I was leery of carpet cleaners after watching the shows
on Dateline and 20/20. But I was very impressed with your honesty and
the work you did." Teresa Knapp
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"You did a much better cleaning than
anyone else I've hired before. The white dingy carpet in my bedroom
came out looking like new, and the stairs came clean for the first
time. Now I am proud of my carpets again. I appreciate your promptness
and the professional manner in which you do your work." Evelyn Tracy
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"Considering the 24 hour traffic that our carpet gets, your cleaning made the carpet look great." Mrs. Stanton
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"You are a great customer oriented
company and not just out to make a buck. Both of the technicians were
very patient with my overly excited children. That's much appreciated."
Tammy Walker
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"It's great to know I have a carpet
cleaning service with an owner and staff that love what they do. I know
I get the best value for my money from a company I can trust. You guys
are great!" Jill Clark
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"It was obvious that your company really cares about client satisfaction. You are very informative, but not pushy. You made sure that I was happy with the job, rather than just trying to make a sale." Tracy Delrio
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"You are passionate about what you do
and you give homeowner information that will help them to take the best
care of their carpet." Roxanne Herbert
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"You provide a good service and did an excellent job for us." John Welco
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"You're the best. You've taught me how
to maintain my carpet. I always know that you will do a great job for
me. I love the way my carpet looks after you've cleaned it." Kelle Dragich
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"I feel that I was dealt with honestly,
which is truly hard to find in a company. I was elated with the FREE
cleaning offer. It really was free, with no gimmicks or catches. The
best part of the experience was how clean the carpet looked and felt." Deena Crim
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"You were recommended by Bundy's
Carpets. When it comes to my carpets, I don't shop around. I call Daren
or Tony at Bundy's and get what I need because they have always stood
behind their product and service. When they said to call you for
cleaning, that was good enough for me. You arrived on time for our
scheduled appointment, and when I happened to be busy with clients at
the time, you just patiently waited for me. I really appreciate that.
Thank you for the great job." Diane Groves
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"Your team was very courteous and
explained to me what I needed to do to take good care of my carpet. My
carpet has heavy traffic daily and the cleaning you did made it look
like new." Rose Arlington
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Your "Free Room of Cleaning & Carpet Audit™" is an incredible offer. Your team is very knowledgable and very professional. They came in and knew exactly what our carpet needed. We were so worried about finding a good carpet cleaner after our previous cleaner failed to deliver anything they promised. Well, we're happy to say we've found a wonderful new carpet cleaner.
Your free Consumer Awareness Guide™ was the most important information I've ever received regarding the real truth about carpet cleaners. I would hesitate to use any carpet cleaner that would not make this information available to their customers. The Consumer Awareness Guide™ gave me the confidence to know that I was choosing the right carpet cleaner! You guys were amazing and proved there are still "good guys" out there.
It was one day before our family Christmas party and I had spilled an entire glass of grape juice all over our white carpet. I thought no one would be able to help us. I couldn't believe you not only came out and helped me but you were so very gracious and generous. I recommend you to all my family and friends! Thank you for your tremendous service!